Careers at LCC

Job Summary:

This position will work with program coordinators and advisors on the administration of federal, state, and institutional aid while ensuring compliance with relevant regulations. Perform independent analytical decision making to evaluate and process appeals, verification, R2T4 and other various financial aid forms. Engage in direct contact with students and their families to resolve complex, conflicting, and emotionally sensitive student situations and provide personalized educational and financial advising to students in academic and financial crisis. Assist in the management of the financial aid email account and deliver financial aid presentations. Provide effective communication of complex information, and adherence to policies while maintaining confidentiality and providing excellent customer service.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Required Qualifications:

Bachelor’s Degree with demonstrated relevant work experience, or Associate’s Degree with significant relevant work experience

Preferred Qualifications:

Demonstrated financial aid or other heavily regulated industry experience.

Demonstrated direct customer service experience.

Experience working with financial aid technology that is part of an institution-wide ERP system.

Lansing Community College is an equal opportunity, educational institution/employer.