Job Summary:
Driven by compassion, inclusivity, integrity, teamwork, and work-life balance the Student Affairs division is committed to student success by ensuring that high quality programs and services are delivered by a caring and professional team.
Connecting with these values, the Care Services Manager reports to the Associate Dean of Student Support and assists students in navigating and accessing campus and community resources; this includes referrals to both on and off campus community providers, exploration of and referral for behavioral, mental and medical health concerns. The Care Services Manager is responsible for initiating and overseeing those actions that will assure that the college does not discriminate against students and the public who have disabilities and are otherwise qualified to participate in college programming and activities. The incumbent will direct all services within the Center for Student Access. This position will serve as one of the college’s ADA/504 Coordinators.
The Care Services Manager will coordinate and follow-up during and after hospitalization and/or medical leave of absence from school. The incumbent works closely with The Office of Student Compliance/Behavioral Intervention Team, Counseling, Academic Success Coaches, and various off-campus agencies, such as Community Mental Health, mental health therapists and social workers. The manager will support the success of at-risk college students referred by college personnel to address problems of concern. This position will serve on the Perkins Advisory Committee and will provide support to Perkins eligible students. The individual will also be involved in threat assessment and utilize various screening tools essential to crisis intervention and resource management.
Responsible for managing coordination care services for at-risk students.
• Conduct assessments and/or screenings to coordinate appropriate care.
• Make determinations on student referrals to appropriate College support services
such as Academic Success Coaching, Counseling or Behavior Intervention Team.
• Develop and implement a case management system to coordinate and monitor the student’s compliance with treatment plans and/or college behavioral expectations.
• Collaborate with the care team to provide status updates concerning care of crisis students to the Behavioral Intervention Team, Director of Student Compliance and Associate Dean.
Serve as the ADA/504 Coordinator for the College. Consult with federal, state and local resources regarding disability issues, mandates and resources available. Responsible for directing all staff and activities within in the Center for Student Access, including hiring, training, and assigning of work to the Access Consultants. Ensure timely completion of staff performance reviews. Conduct the intake assessment of students requesting services:
• Obtain required documentation and evaluate the students’ needs and academic support services based on documentation and in accordance with federal guidelines;
• Prescribe reasonable and appropriate disability accommodations;
• Assist students with course selection consistent to align with student success ideals, tutoring requests, and Instructor Memos;
• Provide students with appropriate referrals to internal and external resources.
Provide crisis intervention and triage to Perkins eligible students who are requesting services. Work collaboratively with LCC Counselors and staff to ensure that students are served in a timely manner and within the constraints of available counseling resources. Become a resource and liaison to members of the college community on matters pertaining to student wellbeing and students of concern. Assist with Critical Incident Stress De-Brief presentations when necessary.
Participate as a member of various college-wide committees, such as the Accessibility Initiative the Perkins Advisory Board. Help recruit, retain and engage advisory board members. Along with other department leaders, plan and execute required Perkins activities for qualified students. Prepare the annual Perkins budget for the Center for Student Access. Manage the budget to ensure appropriate and timely spending.
Develop and maintain a network of community providers, as well as providers from areas where students originate, and resources that meet the needs of the student population. Assist students in the off-campus treatment referral process with guidance on issues such as insurance, transportation, selecting a therapist, and knowing what to expect from initial meetings. Advocate for students as appropriate in helping them access services.
Lead in the design of programs and publications and conduct trainings to educate the campus community. Training will include accessibility and continuation of the accessibility initiative. Training will also made available to instruct students and staff about student wellbeing and identifying and responding to students in distress.
Assist in the continuity of care for students returning to school from medical leaves of absence in order to ensure procedural compliance and enable personal and academic success. Understand and follow FERPA, HIPAA, and other relevant laws and regulations, and uphold the highest standards of confidentiality.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Final candidates will be subject to a criminal background check as part of the employment process.
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