PT Support - Customer Relations Specialist-Library
Job no: 493275
Work type: Regular/Continuing
Location: LCC Downtown Campus
Categories: Support Staff
Title: PT Support - Customer Relations Specialist-Library
This posting is open until filled
The date after which applications are not guaranteed review is: 8/6/2024
Hours Per Week: Up to 28 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $15.45 - $16.39
Employee Classification: PT Support Staff- Union
Level: PT Support-S3
Division: Academic Affairs Division - 40000
Department: Library Technology Resources - 20550
Campus Location: LCC Downtown Campus
Position Type: Regular/Continuing
Bargaining Unit: ASP PT/PTCTU
To view the applicable labor contract, visit the Labor Relations web site.
For information about the benefits offered, please visit the Benefits web site.
Department Contact Name (Student):
Department Contact Email (Student):
Department Contact Phone # (Student):
Job Summary:Provides exceptional customer service to internal or external customers in the downtown and west campus Library Help Zones, study spaces, and open computer lab areas. Utilizes independent and analytical decision-making skills to assess, interpret, and apply institutional requirements to inform, guide, and assist students in utilizing academic and technology resources including but not limited to: library space scheduling & reservations, materials & technology resource lending, and tier 1 technical support for onsite and mobile technology resources. Effectively communicates complex and confidential information. Works both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to LCC’s Guiding Principles. Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. |
Required Qualifications:High School Diploma or GED equivalent. |
Preferred Qualifications:Associate's Degree from a regionally accredited institution of higher education. |
Lansing Community College is an equal opportunity, educational institution/employer. |
Advertised: Eastern Daylight Time
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