FT Support - Job Training Center-Program Support Associate
Apply now
Job no: 493207
Work status: Regular/Continuing
Location: LCC West
Categories: Support Staff
Work type: Full Time
View Position Description
Title: FT Support - Job Training Center-Program Support Associate
This posting is open until filled
The date after which applications are not guaranteed review is: 3/20/2024
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $16.32 - $18.28
Employee Classification: FT Support Staff- Union
Level: FT Support-4
Division: Community Education & Workforce Dev - 30000
Department: Jobs Training Center - 30214
Campus Location: LCC West Campus
Position Type: Regular/Continuing
Bargaining Unit: ASP FT/ESP
To view the applicable labor contract, visit the Labor Relations web site.
For information about the benefits offered, please visit the Benefits web site.
Job Summary:
Supports the Job Training Center Coordinators (JTC and Experiential Learning), JTC Project Manager, and Director by providing training, program delivery, and related instructional support services, according to Community Education and Workforce Development (CEWD) procedures. Provides necessary information and executes interdepartmental communications to ensure the timely delivery of courses. Communicates with internal and external customers, as needed, to ensure quality customer service to both students and faculty. Works closely with instructors to collect, compile, and/or record program related customer data necessary for the Job Training Center to evaluate its programs, expenses, and resulting revenues.
Plans and collaborates work effort with team members to ensure that work activity is effectively prioritized and completed in accordance with established procedures. Provides on-site technical and operational assistance to instructors for in-person classes.
Works directly with Job Training Center instructors and students regarding post-training completion documentation, including certificates, digital badges, or other confirmation of training completion.
Oversees the work of Job Training Center student employees, including mentoring, monitoring, and training.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
|
Required Qualifications:
Associate's Degree or an equivalent combination of educational and/or work experience
Demonstrated verbal & written communication skills
Demonstrated customer service experience
Demonstrated experience with Microsoft Office applications (Word, Excel, PowerPoint, and Access)
|
Preferred Qualifications:
Demonstrated understanding of working with and troubleshooting computer technology
Experience with special events and conference planning
One or more years of experience in a customer service or related field
One or more years of experience in an academic setting
|
Lansing Community College is an equal opportunity, educational institution/employer.
|
Advertised: Eastern Daylight Time
Applications close:
Back to search results Apply now Refer a friend