The Business Analyst (“BA”) reports to the Senior Business Analyst and provides technical and functional support for the Student Affairs divisional software solutions such as the College’s ERP system, reporting solution(s), degree auditing systems, and other ancillary systems. This position serves as a primary contact, subject matter expert, and representative for the Ellucian Banner platform and student service/support operations, as well as other systems as assigned. The incumbent possesses a high level of analytical, technical, and problem solving skills as well as a good knowledge of LCC student services, technical systems, academic records, and data integrity practices.
The incumbent works collaboratively with other business departments across the College and cross divisional subject-matter experts to ensure the effective communication and coordination of project activities related to system upgrades, enhancements, corrections, training, and the integration of changes to the College’s user base. The incumbent will work closely with Information Technology staff to support and participate in the configuration, development, testing, and implementation of enterprise system modifications. The incumbent will be trained and take part in providing cross over training with project team members and IT staff to reinforce knowledge transfer activities and provide backup support for assigned IT systems.
This position will provide continuous quality improvement through issue research and resolution, analysis of software modifications, business process review and mapping, requirements documentation, and general technical assistance. The incumbent will be responsible for configuring systems to deliver identified business requirements and resolving technical issues affecting business practices, while ensuring solutions are technologically feasible, enforceable, and compliant with federal regulations and balancing conflicting and/or multiple priorities. The incumbent assures that any and all changes or modifications to assigned systems are fully documented, thoroughly tested, and approved before going into production.
The incumbent will provide exceptional customer service while resolving system issues, producing and maintaining reporting solutions, facilitating user base access to assigned systems, providing training to the college’s user base, and supporting other projects as assigned. The incumbent will communicate with customers appropriate to their knowledge and understanding to support the resolution and delivery of solutions. The incumbent maintains a high level of professionalism at all times and subscribes, both personally and professionally, to the values of the Student Affairs Division and commits to hold others accountable to them as well.
Three years relevant work experience with information management systems
Knowledge of Ellucian Banner Student system, Degree Works, Ellucian Banner Document Manager System or similar student record and case management platform
Training, education or experience in working with relational databases or data analysis systems (e.g. Access, SQL, Oracle)
Demonstrated project management experience in a fast-paced, changing environment