FT Professional Support - Enrollment Support Specialist
Job no: 493131
Work status: Regular/Continuing
Location: LCC Downtown Campus
Categories: Support Staff
Work type: Full Time
View Position Description
Title: FT Professional Support - Enrollment Support Specialist
This posting is open until filled
The date after which applications are not guaranteed review is: 12/18/2023
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $18.66 - $20.89
Employee Classification: FT Support Staff- Union
Level: FT Support-5
Division: Student Affairs Division - 20000
Department: StarZone - 20710
Campus Location: LCC Downtown Campus
Position Type: Regular/Continuing
Bargaining Unit: ESP
To view the applicable labor contract, visit the Labor Relations web site.
For information about the benefits offered, please visit the Benefits web site.
Driven by compassion, inclusivity, integrity, teamwork and work-life balance the Student Affairs Division is committed to student success by ensuring that high-quality programs and services are delivered by dedicated and caring professionals.
In this connection, the Enrollment Support Specialist will serve a robust, diverse pool of applicants and new students at the College. Reporting to the Associate Dean of Strategic Enrollment Management, this position plays a critical role managing the admissions pipeline. As the first point of contact for incoming students, the Enrollment Support Specialist will establish relationships with assigned student populations and provide them with personalized attention that moves individuals from a prospect to enrolled student.
Through exceptional service, the Enrollment Support Specialist will work with internal/external stakeholders and students to resolve obstacles prior to enrollment. Serve as an information source to faculty, staff, students and the general-public on topics such as enrollment, registration, financial aid, student finance, assessment, and college processes.
Interactions with constituents is conducted with a high-degree of professionalism, confidentiality, and integrity. Work may be conducted in a private office or in the StarZone, the College’s service center.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Associate's Degree or equivalent combination of education and experience.
Demonstrated work experience in customer service
Experience with diverse populations
Experience working in higher educational setting
Lansing Community College is an equal opportunity, educational institution/employer.
Advertised: Eastern Standard Time
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