Careers at LCC - Lansing Community College
Lansing Community College

FT Professional Support - Enrollment Support Specialist

Apply now Job no: 493131
Work status: Regular/Continuing
Location: LCC Downtown Campus
Categories: Support Staff
Work type: Full Time
View Position Description

Title: FT Professional Support - Enrollment Support Specialist

This posting is open until filled

The date after which applications are not guaranteed review is:  12/18/2023

Hours Per Week: 40 Hours

Compensation Type: Hourly Salary

New Hire Starting Pay: $18.66 - $20.89

Employee Classification: FT Support Staff- Union

Level: FT Support-5

Division: Student Affairs Division - 20000

Department: StarZone - 20710

Campus Location: LCC Downtown Campus

Position Type: Regular/Continuing

Bargaining Unit: ESP

To view the applicable labor contract, visit the Labor Relations web site.

For information about the benefits offered, please visit the Benefits web site.

Job Summary:

Driven by compassion, inclusivity, integrity, teamwork and work-life balance the Student Affairs Division is committed to student success by ensuring that high-quality programs and services are delivered by dedicated and caring professionals.

In this connection, the Enrollment Support Specialist will serve a robust, diverse pool of applicants and new students at the College. Reporting to the Associate Dean of Strategic Enrollment Management, this position plays a critical role managing the admissions pipeline. As the first point of contact for incoming students, the Enrollment Support Specialist will establish relationships with assigned student populations and provide them with personalized attention that moves individuals from a prospect to enrolled student.

Through exceptional service, the Enrollment Support Specialist will work with internal/external stakeholders and students to resolve obstacles prior to enrollment. Serve as an information source to faculty, staff, students and the general-public on topics such as enrollment, registration, financial aid, student finance, assessment, and college processes.

Interactions with constituents is conducted with a high-degree of professionalism, confidentiality, and integrity. Work may be conducted in a private office or in the StarZone, the College’s service center.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Required Qualifications:

Associate's Degree or equivalent combination of education and experience.

Demonstrated work experience in customer service

Preferred Qualifications:


Experience with diverse populations

Experience working in higher educational setting

Lansing Community College is an equal opportunity, educational institution/employer.


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