FT Support - Centralized Services Support, Operations Program Assistant
Job no: 493035
Work status: Regular/Continuing
Location: LCC West
Categories: Support Staff
Work type: Full Time
View Position Description
Title: FT Support - Centralized Services Support, Operations Program Assistant
This posting is open until filled
The date after which applications are not guaranteed review is: 9/8/2023
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $14.43 - $16.16
Employee Classification: FT Support Staff- Union
Level: FT Support-3
Division: Community Education & Workforce Dev - 30000
Department: Centralized Services - 30240
Campus Location: LCC West Campus
Position Type: Regular/Continuing
Bargaining Unit: ESP
To view the applicable labor contract, visit the Labor Relations web site.
For information about the benefits offered, please visit the Benefits web site.
Supports Business Development Managers and Project Managers by providing training, program delivery, and related instructional support services arising out of sales, according to Community Education and Workforce Development (CEWD) procedures. Provides necessary information and executes interdepartmental communications to ensure the timely delivery of courses. Communicates with internal and external customers, as needed, to ensure quality customer service. Works closely with instructors to collect, compile, and/or record program related customer data necessary for CEWD to evaluate its programs, expenses, and resulting revenues.
Plans and collaborates work effort with team members to ensure that work activity is effectively prioritized and completed in accordance with established procedures. Provides on-site technical and operational assistance to instructors for in-person classes.
Serves as back up support for CEWD registration, pay, invoice, and close out functions. By the direction of the Centralized Services Support Specialist, will perform these functions based on workload, demand, and CEWD needs.
Oversees the work of CEWD student employees, including mentoring, monitoring, and training.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Associate's Degree or an equivalent combination of educational and/or work experience
Demonstrated verbal & written communication skills
Demonstrated customer service experience
Demonstrated understanding of working with and troubleshooting computer technology
Experience with all Microsoft Office applications (Word, Excel, PowerPoint, and Access)
Experience with special events and conference planning
One or more years of experience in a customer service or related field
One or more years of experience in an academic setting
Lansing Community College is an equal opportunity, educational institution/employer.
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