FT Professional Support - Customer Relations Specialist–Learning Commons
Job no: 492749
Work status: Regular/Continuing
Location: LCC Downtown Campus
Categories: Support Staff
Work type: Full Time
View Position Description
Title: FT Professional Support - Customer Relations Specialist–Learning Commons
This posting is open until filled
The date after which applications are not guaranteed review is: 7/1/2022
Hours Per Week: 40 Hours
Compensation Type: Hourly Salary
New Hire Starting Pay: $18.11 - $20.28
Employee Classification: FT Support Staff- Union
Level: FT Support-5
Division: Academic Affairs Division - 40000
Department: Learning Commons - 20540
Campus Location: LCC Downtown Campus
Position Type: Regular/Continuing
Bargaining Unit: ESP
To view the applicable labor contract, visit the Labor Relations web site.
Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision making skills. Access, interpret, and apply institutional requirements to inform and instruct students to access and utilize academic resources, schedule and assign tutorial services, and collaborate with other campus departments and programs to support and promote student success. Serve as the backup to the Academic Resource Services Coordinator of the department to manage, procure and track the various academic resources required for students, the department faculty and staff. Ability to work both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy.
Associate's Degree from a regionally accredited institution of higher education, or the equivalent combination of education and/or relevant work experience.
Professional written communication skills.
Demonstrated customer service experience.
Experience using Microsoft Office Suite software (e.g. Outlook, Word, Excel, Access, PowerPoint).
Demonstrated experience working in higher educational setting or learning center.
Demonstrated experience with diverse populations.
Experience using College software (e.g. Banner, D2L, and Argos).
Understanding of Customer Relations Management (CRM) systems and/or appointment scheduling processes and software.
Experience with graphic design software (e.g. Adobe Creative Suite, Photoshop, Illustrator or other graphic design tools).
Experience managing or maintaining Social Media platforms and/or Websites.
Lansing Community College is an equal opportunity, educational institution/employer.
Advertised: Eastern Daylight Time
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